Shipping & Delivery Policy

Last updated: 20.01.2026   

This Shipping & Delivery Policy applies to all orders placed through https://nailsondirect.co.uk/ (the “Website”).   

1. Delivery Locations 

We currently deliver to addresses within the United Kingdom only. We do not offer international shipping at this time.   

2. Order Processing & Handling Time 

  • Orders are processed within 1–2 working days 
  • Handling time is 1–2 working days before dispatch 
  • Orders placed on weekends or public holidays will be processed on the next working day   

Once your order has been dispatched, you will receive a dispatch confirmation email.   

3. Delivery Timeframes 

Delivery times depend on the shipping service selected at checkout: 

  • Standard delivery: 3–5 working days 
  • Express or faster service: 2–3 working days   

Delivery times are estimates and may vary due to courier delays, peak periods, or factors outside our control.   

4. Shipping Costs 

  • Shipping costs are calculated at checkout based on the delivery service selected 
  • Free UK shipping is available on orders over £40   

Any applicable shipping charges will be clearly displayed before you complete your purchase.   

5. Courier Services 

We use trusted third-party courier partners to deliver orders. Once dispatched, responsibility for delivery is handled by the courier. 

Tracking details will be provided where available.   

6. Delays and Delivery Issues 

While we aim to deliver orders within the estimated timeframe, we are not responsible for delays caused by: 

  • Courier service disruptions 
  • Incorrect or incomplete delivery addresses 
  • Events beyond our reasonable control   

If your order has not arrived within the expected timeframe, please contact us and we will assist where possible.   

7. Failed or Returned Deliveries 

If a delivery fails due to an incorrect address or unsuccessful delivery attempt: 

  • The order may be returned to us by the courier 
  • Additional shipping charges may apply for re-delivery   

8. Damaged or Missing Items 

If your order arrives damaged or items are missing, please contact us within 48 hours of delivery with:   

  • Your order number 
  • Photos of the damaged packaging or items   

This allows us to investigate and resolve the issue promptly.   

9. Changes to This Policy 

We may update this Shipping & Delivery Policy from time to time. Any changes will be published on this page with an updated revision date.   

10. Contact Us 

If you have any questions about our Shipping & Delivery Policy, please contact us:   

Nailson 

Website: https://nailsondirect.co.uk/

Email: support@nailsondirect.co.uk