Returns & Refunds Policy

Last updated: 20.01.2026  

This Returns & Refunds Policy applies to all purchases made through https://nailsondirect.co.uk/ (the “Website”) and is in line with UK consumer protection laws. 

1. Order Cancellation 

Customers may cancel their order at any point before delivery. 

If an order has already been dispatched, it will be treated as a return once received. 

To cancel an order, please contact us as soon as possible at: support@nailsondirect.co.uk 

2. Returns Period 

You may return goods within 30 days of the order date. 

Returned items must: 

  • Be unused and unopened 
  • Be in their original packaging 
  • Be in a resaleable condition 
  • Include proof of purchase (order number or receipt) 

We reserve the right to refuse returns that do not meet these conditions. 

3. Non-Returnable Items 

The following items are non-returnable unless faulty: 

  • Items that have been used or opened 
  • Items damaged due to misuse 
  • Hygiene or personal-use items (where applicable) 
  • Gift cards or digital products 

This does not affect your statutory rights. 

4. How to Return an Item 

To start a return, please email support@nailsondirect.co.uk with: 

  • Your order number 
  • Reason for return 
  • Photos (if the item is faulty or damaged) 

We will provide return instructions once your request is approved. 

5. Return Shipping Costs 

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect 
  • Original delivery charges are non-refundable unless required by law 

We recommend using a tracked delivery service. We are not responsible for items lost during return transit. 

6. Refunds 

Once we receive and inspect the returned item: 

  • You will be notified of approval or rejection 
  • Approved refunds will be processed within 14 days 
  • Refunds will be issued to the original payment method 

7. Faulty or Incorrect Items 

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery. 

In such cases: 

  • We will cover return postage costs 
  • You may choose a replacement or a full refund 

8. Exchanges 

We do not currently offer direct exchanges. If you wish to replace an item, please return it and place a new order. 

9. Statutory Rights 

Nothing in this policy affects your statutory rights under UK consumer law. 

10. Contact Us 

If you have any questions about this Returns & Refunds Policy, please contact us: 

Nailson 
Website: https://nailsondirect.co.uk/  
Email: support@nailsondirect.co.uk